Master King Suite
- 1 King-size bed
Hotel · Nairobi · Nairobi
Cloud Hotel & Suites
A 4-star stay in Parklands, close to Jeevanjee Gardens and the city's dining scene.
- Free Wi-Fi
- Indoor swimming pool
- Fitness centre
7
Very good
529 reviews
Booking.com 7 · 529 reviews
About
Cloud Hotel & Suites
Cloud Hotel & Suites sits in the Parklands area of Nairobi, inside Diamond Plaza, an Indian shopping mall. The hotel offers a range of facilities including an indoor swimming pool, a fitness centre, and a spa with sauna and steam room. There’s also a casino and night club on site, plus a business centre for corporate guests.
The property provides multiple dining options, from a restaurant and snack bar to a coffee shop and a bar/lounge area. Guests can choose from a variety of room types, including the Master King Suite, Executive Room, Standard Double Room, and Master Suite. Each room comes with air conditioning, heating, and a flat-screen TV. The hotel also features a games room and a children's play area.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Spacious, modern rooms — Guests repeatedly praise the room quality, noting large beds, clean interiors, and well-furnished spaces.
- Excellent fitness centre — The gym stands out as a highlight, with high-end equipment and city views.
- Convenient location — Set in Diamond Plaza, the hotel is close to restaurants, canteens, and local eateries, making dining easy.
–
Worth weighing
3 to weigh- Mixed review scores — While some guests rate the hotel highly, the overall rating sits at 7 out of 10, with service and value scoring slightly lower.
- Long wait times at the restaurant — A guest noted the staff's attentiveness but also mentioned that food took quite a while to arrive.
- Pets not allowed — Unlike some might expect, the hotel's policy is no pets, which could be a limitation for those traveling with animals.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Executive Room
- 1 King-size bed,1 Double bed
- Shower
- Sauna
- Heating
- Air conditioning
Standard Double Room
- 1 Double bed,1 King-size bed
- Shower
- Sauna
- Heating
- Air conditioning
Master Suite
- 1 King-size bed
- Shower
- Sauna
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Wi-Fi
- Parking
- 24-hour reception
- Lift
- Air conditioning
- Heating
Food & Drink
- Restaurant
- Snack bar
- Bar/ Lounge area
- Coffee shop
- In-room breakfast
- Special diet menus
- Packed lunches
Leisure
- Indoor swimming pool
- Fitness centre
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Games room
- Casino
- Night club
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Currency exchange
- Car hire
- Tours/Ticket assistance
- Business centre
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7/10 from 529 reviews
Booking.com · 7 · 529 reviews
7Verified guest“I didn't want to leave and will definitely return. The place was fairly clean and the staff were very helpful and incredibly friendly. The beds were large and the standard queen room itself was modern and excellent quality.”
7Verified guest“Its location near restaurants and canteens was incredible and excellent. The airport was 10 km away. Caring staff greeted us with such kindness.”
7Verified guest“The gym facilities were a bright spot. I also appreciated the staff's attentive nature when I visited the restaurant, despite the long wait times for food.”
7Verified guest“The room itself was well furnished with an iron and twin bed, for instance. Costs USD 107. Excellent, absolutely perfect location in an Indian shopping mall. A 10-minute walk from Ramoma Modern Arts Museum.”
7Verified guest“The rooms are new-fashioned, high-class with a bed for baby, fresh fruits and an iron. The pool area is nice too. Everything fantastic.”
7Verified guest“Clean rooms, excellent gym, delicious Indian food.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Jeevanjee Gardens: An open park about 2.4 km from the hotel, offering a natural retreat within the city.
Mall & Dining: The hotel is situated within Diamond Plaza, an Indian shopping mall, surrounded by restaurants and canteens.
Diamond Plaza, Parklands, Nairobi, Nairobi, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 08:00-11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 28 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is from 08:00 to 11:00.
Are pets allowed at the hotel?
No, the hotel does not allow pets.
Is parking available?
Yes, parking is available on site.
Is Wi-Fi included?
Yes, Wi-Fi is provided.
Does the hotel have an airport shuttle?
Yes, there is a paid airport shuttle service available.
The bottom line
Cloud Hotel & Suites is a solid choice for travellers wanting a comfortable, well-equipped stay in Nairobi's Parklands area. The fitness centre, location, and room comfort earn consistent praise, though service and value scores suggest some inconsistencies. Ideal for business or leisure with its array of facilities.
7A dependable 4-star option with strong amenities and a prime location.
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